Hi there! It may take some time for the items to arrive after the purchase due to the connection issue. Please try to restart, if you still can't receive them in the next few days, please provide the following so we can fix the problem for you as soon as possible:
For Google purchases：
A screenshot of a google play receipt can find it in your mailbox, which starts with the order number starting with 'GPA-'.
For Third-parties purchases:
If you don't get the purchased item in a few days, we suggest you provide the payment receipt which includes the item, date&time, and the paid amount to us. Thank you for your understanding and support!
We will contact you as soonest as we receive your information! Thank you very much!